Privacy policy

Gifting. is a corporate gifting service based in Delhi NCR that supplies customised gifts to businesses across India. This website, gifting.cladure.in, is operated by Gifting., a sole proprietorship based in Ghaziabad, Uttar Pradesh, India. In this policy, “we” and “us” mean that business.

For the personal data collected through this website, we are the Data Fiduciary under India’s Digital Personal Data Protection Act, 2023: we decide why and how it is used. For any question about this policy or your data, email contact@cladure.in.

When you ask for a quote

Through the quote forms on the site and the quote card in the chat assistant, we collect:

• your name, company name, work email and phone number, which are required so we can reply;
• details of what you need, if you give them: quantity, budget, delivery date and cities, branding, notes, and the products and quantities on your shortlist;
• the page you sent the request from and, for the quote forms, the page you viewed before it and any campaign tags (utm parameters) in the link that brought you to the site;
• the anonymous visitor ID described under cookies, which links the request to your shortlist and saved chat.

When you use the chat assistant

• Your messages, the assistant’s replies, and a summary of your requirement built from them, such as the number of recipients, occasion, budget and delivery city.
• Email addresses and phone numbers typed into a chat message are replaced with “[email noted]” or “[phone noted]” before the message is sent to an AI provider or saved. They are only used to fill in your quote card on your device.
• The name, company, email and phone number in the quote card are kept on your device, so you don’t have to type them again, and reach us only when you send the request.

When you save gifts to a shortlist

The products and quantities you save. They are kept on your device and in our database against your anonymous visitor ID, so your shortlist is still there on your next visit.

If you turn on reminders

Reminders about saved gifts are off unless you allow notifications. If you do, we store your browser’s push subscription (an address and keys issued by your browser’s push service), your time zone, how many gifts you have saved and when reminders were sent. We do not store your name or email with it. You get at most two reminders after your shortlist changes, and never more than three in 30 days.

When you browse

• Our hosting provider receives the standard details of every request, such as your IP address, browser and the page requested, to deliver the site and protect it from attacks. We use your IP address to limit how often the forms and the chat can be used; it is not saved with your enquiry or chat.
• Google Analytics records how the site is used: pages viewed, how you arrived, your approximate location, and your device and browser type.
• Some product photos load from other companies’ image servers, which receive the same standard request details when the photo loads.

When you email us

Your email address and anything you write, which stay in our mailbox.

• To reply to your enquiry: prepare your quote, ask follow-up questions by email or phone, and send you a confirmation email with your request ID.
• To handle an order you place: artwork approval, production, delivery, invoicing and fixing any problem with the goods.
• To decide which requests to follow up first. A request sent from the chat gets an automatic score from the details in it, such as the number of recipients, the budget, the delivery date and whether a work email was given.
• To remember the chat’s context, so you can pick up where you left off.
• To send reminders about saved gifts, only if you turned them on.
• To understand how the site is used and improve it.
• To prevent spam and abuse, and keep the site secure.
• To keep the records the law requires, such as tax invoices.

We do not sell personal data. We do not use your enquiry details for marketing unrelated to your enquiry, or share them with anyone for their own marketing.

The chat assistant is software that helps you find products and prepare a quote request. Prices it shows are indicative, it cannot place orders, and our team confirms everything in a written quote.

• Button taps and many common questions are answered by the site itself. Other messages are sent, with email addresses and phone numbers already removed, to Groq, our AI provider, to write the reply, or to Google’s Gemini API when Groq is unavailable.
• These providers process the text under their own terms and may keep it for a limited time, for example to investigate misuse. When text is sent through an unpaid tier of the Gemini API, Google’s terms allow it to use that text to improve its products.
• Please don’t type confidential or sensitive information into the chat, such as financial, health or identity details.
• The conversation and the requirement summary are saved on your device and in our database against your anonymous visitor ID, so the chat remembers the context. Starting a new conversation from the chat window clears the saved conversation; your shortlist and quote-card details stay.
• Our server logs record technical details of each chat turn, such as how long the reply took and which provider answered, but not what you wrote.

The site has no advertising or social media tracking pixels. It uses these cookies and storage on your device:

You can delete cookies and site data in your browser settings at any time; doing so empties the shortlist and chat saved on this device. To stop Google Analytics, block its cookies or use Google’s opt-out add-on. Google explains how it uses this data in How Google uses information from sites that use its services.

We share personal data only with the service providers that run parts of the site or our service for us, and only what each one needs:

• Cloudflare hosts the website and delivers its pages and images.
• Supabase is our database, which stores enquiries, shortlists, saved chats and reminder subscriptions. Its servers may be outside India; we only transfer data to countries the Government of India has not restricted under the Digital Personal Data Protection Act, 2023.
• Google: Google Sheets keeps a copy of each enquiry for our sales team, Google Analytics measures how the site is used, and the Gemini API is the chat’s backup AI provider.
• Resend sends your confirmation email and our team’s enquiry alert.
• Groq writes the chat assistant’s replies.
• Your browser’s push service, run by the company that makes your browser (such as Google, Mozilla, Microsoft or Apple), delivers reminders if you turn them on.
• Couriers and suppliers receive only what they need to produce and deliver an order you place, such as delivery names, addresses and phone numbers.
• Government authorities receive data only when the law requires it.

Some of these providers store or process data outside India. We do not sell or rent personal data to anyone.

If you send us details of the people receiving the gifts, such as names, delivery addresses and phone numbers, we use them only to deliver that order and share them only with the courier or supplier who needs them. Please send them only if you are allowed to share them with us for this purpose.

• Enquiries and quote requests, in our database, Google Sheet and mailboxes: up to 2 years after our last contact with you, then deleted or anonymised.
• Orders, invoices and recipient lists: 8 years from the end of the financial year, as required by the GST and income tax laws; recipient lists used only for delivery are deleted within 6 months of delivery.
• Saved chats and shortlists: up to 12 months after your last visit. You can clear a conversation at any time by starting a new one.
• Reminder subscriptions: deleted when you turn reminders off (or on your next visit after you block notifications), and automatically after 90 days without activity.
• Google Analytics data: no more than 14 months, the longest period Google Analytics allows on our plan.
• The visitor cookie expires after a year. Storage on your device stays until you clear it.

When we no longer need personal data, we delete it, unless the law requires us to keep it.

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

• give you a summary of the personal data we hold about you, what we do with it, and who we have shared it with;
• correct, complete or update it;
• delete it, unless the law requires us to keep it;
• stop using it, by withdrawing your consent (this does not affect what was done before);
• act for someone you nominate, if you die or become unable to act yourself.

Email contact@cladure.in from the address you used with us, so we can confirm the request is yours. We reply within 30 days. If you are not satisfied with our answer, contact our grievance officer; after that, you can complain to the Data Protection Board of India.

Choices you can make yourself

• Reminders: turn them off on your shortlist page, or block notifications for this site in your browser.
• Chat: start a new conversation from the chat window to clear the saved one.
• Cookies and analytics: block or delete cookies in your browser settings, or use Google’s opt-out add-on for Google Analytics.

Our grievance officer, under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, can be reached at contact@cladure.in, with “Grievance” in the subject line. We acknowledge a grievance within 24 hours and resolve it within 15 days.

You can also send any complaint about your data to contact@cladure.in.

Data travels between your browser and this site over HTTPS. Your details are read and written only by our server, with access keys that never reach your browser, and our error logs leave out names, email addresses and phone numbers. No system is completely secure; if a breach affects your personal data, we will inform you and the authorities as the law requires.

This site is for businesses buying gifts. It is not meant for anyone under 18, and we do not knowingly collect their personal data. If you believe a child has sent us their details, email contact@cladure.in and we will delete them.

We will post any change to this policy on this page and update the date at the top.